Online Ticketing Guide

How To Purchase or Reserve Tickets Online

Use these step-by-step instructions to purchase or reserve your tickets online! This guide applies to everyone using our ticketing system, from donors and passholders to the general public.

You can download a PDF of these instructions from the button above. Still experiencing problems? We’re here to help! Fill out the Website Support Request Form and a member of our team will review your issue and be in touch to help.

If you have day-of ticket emergencies please call the Box Office. Same day sales are only available at the site Box Office which will open one hour prior to the first event of the day at each venue.

STEP ONE - MY ACCOUNT

Log in to your account. Hover your mouse over “Box Office” and click on “My Account” in the drop down menu

STEP TWO - LOGIN

To log in, enter your username (email) and password. Can’t log in? Reset your password by clicking “Reset here“

STEP THREE - VIEW FILMS

After you log in, click the “Films” tab to view all Festival films (and one concert!)

STEP FOUR - SELECT FILM

Click “Details & Tickets” on the event you are interested in attending

STEP FIVE - TICKETS

After the page loads, either click on the Buy Tickets button on the right hand side or scroll to the bottom of the page where you will see the “Tickets” section.

Select the Date & Time you would like to reserve and hit “Book Now”

STEP SIX - ADD TICKETS

Enter the number of tickets in the box that you would like to reserve and click “Continue”

STEP SEVEN - REVIEW CART

In your “Cart” you will see your selected tickets and the total including service fees.

Donor or Pass Benefit tickets will be reduced to $0.00. In the gray “Savings” box you will see the reason your tickets were discounted. Please note any tickets over your allotted Benefit or Pass will show up as full priced.

Select “Checkout” to proceed or “Continue Shopping” to add more films.

STEP EIGHT - PROMO CODE

If you have a Promo Code you may enter it on this screen. Your tickets will be discounted after you click “Apply Code“.

STEP NINE - CHECKOUT - TICKET DELIVERY

Once at “Checkout,” select “Let me print my own” to skip the will call line and head straight to the theater entrance.

Click “Continue” to review your Order Summary and finalize your order.

STEP TEN - CHECKOUT - BILLING DETAILS

Enter your Billing Details. If you are a Passholder or Donor claiming benefit tickets you will skip this step and jump to the next step, Order Summary.

STEP ELEVEN - CHECKOUT - ORDER SUMMARY

Review your “Order Summary,” agree to our “Terms & Conditions” and select “Confirm” to proceed to the checkout.

STEP TWELVE - CHECKOUT - PAYMENT

Fill out your credit card information. If you get stuck on this page, please notify us via the Website Support Request Form.

Website Support Request

STEP THIRTEEN - ATTEND

Print Your Tickets at Home or pick them up at Will Call. Make sure to be in line 15 minutes prior to the start time to guarantee admittance.

Print At Home Ticket Instructions

Can’t find your Print At Home Tickets? Follow the steps below to download them from our website. Still experiencing problems? We’re here to help! Fill out our Website Support Request Form and a member of our team will review your issue and be in touch to help.

Download Guide

Website Support

If you have day-of ticket emergencies please call the Box Office. Same day sales are only available at the on site Box Office which will open one hour prior to the first event of the day at each venue.

STEP ONE - MY ACCOUNT

Log in to your account. Hover your mouse over “Box Office” and click on “My Account” in the drop down menu

STEP TWO - LOGIN

To log in, enter your username (email) and password. Can’t log in? Reset your password by clicking “Reset here“

STEP THREE - VIEW FILMS

After you log in, click the “Films” tab to view all Festival films (and one concert!)

STEP FOUR - SELECT FILM

Click “Details & Tickets” on the event you are interested in attending

STEP FIVE - TICKETS

After the page loads, either click on the Buy Tickets button on the right hand side or scroll to the bottom of the page where you will see the “Tickets” section.

Select the Date & Time you would like to reserve and hit “Book Now”

STEP SIX - ADD TICKETS

Enter the number of tickets in the box that you would like to reserve and click “Continue”

STEP SEVEN - REVIEW CART

In your “Cart” you will see your selected tickets and the total including service fees.

Donor or Pass Benefit tickets will be reduced to $0.00. In the gray “Savings” box you will see the reason your tickets were discounted. Please note any tickets over your allotted Benefit or Pass will show up as full priced.

Select “Checkout” to proceed or “Continue Shopping” to add more films.

STEP EIGHT - PROMO CODE

If you have a Promo Code you may enter it on this screen. Your tickets will be discounted after you click “Apply Code“.

STEP NINE - CHECKOUT - TICKET DELIVERY

Once at “Checkout,” select “Let me print my own” to skip the will call line and head straight to the theater entrance.

Click “Continue” to review your Order Summary and finalize your order.

STEP TEN - CHECKOUT - BILLING DETAILS

Enter your Billing Details. If you are a Passholder or Donor claiming benefit tickets you will skip this step and jump to the next step, Order Summary.

STEP ELEVEN - CHECKOUT - ORDER SUMMARY

Review your “Order Summary,” agree to our “Terms & Conditions” and select “Confirm” to proceed to the checkout.

STEP TWELVE - CHECKOUT - PAYMENT

Fill out your credit card information. If you get stuck on this page, please notify us via the Website Support Request Form.

STEP THIRTEEN - ATTEND

Print Your Tickets at Home or pick them up at Will Call. Make sure to be in line 15 minutes prior to the start time to guarantee admittance.

STEP ONE - MY ACCOUNT

Log in to your account. Hover your mouse over “Box Office” and click on “My Account” in the drop down menu

STEP TWO - LOGIN

To log in, enter your username (email) and password. Can’t log in? Reset your password by clicking “Reset here“

STEP THREE - SELECT PRINT AT HOME

After you log in, click the “Print At Home Tickets” tab to view all of your tickets available to Print At Home.

STEP FOUR - DOWNLOAD

Click “Download” to begin downloading the ticket you want.

STEP FIVE- PRINT & ATTEND

Print Your Tickets at home and head to the theater!